Technology is changing. Are you in a revolving door or keeping up?
Lyn recently bought a beautiful new home in a new estate on the Sunshine Coast. She took the ‘granny flat’ to live in and let her adult daughter and grandchildren move into the main house.
At the end of a long day of setting up the furniture and the TV, Lyn discovered that her flat had no television reception at all.
As this was a new flat she had moved in to, she called the builder who had built it. He told her that she needed to call an electrician to set it up. “Okay great” she thought and called an electrician straight away.
This lovely young man came out to her property, had a look around and told her “you will need a second fibre link to the NBN out on the street, (the same as her daughter’s link in the house) so you need to call Telstra.” He billed her for the call-out fee and left.
Once he left, she called Telstra, and the person she spoke to informed her that it would cost her an (quite a hefty) initial outlay fee plus a monthly subscription to the NBN service and they instructed her to contact the builder about getting the fibre installed to the premises. Well that phone call only took her half an hour, so she thought she was still doing pretty well!
As instructed she called her builder again, excited that she may be getting closer to a solution with her new information. The builder said she needs to call an electrician. (um….haven’t we been here before already?)
Frustration was setting in a little, so she called a different electrician from the first one and he visited her home, looked around, was confused by the fact that there were no TV antennas on any of the houses in the area and told her to call Telstra. Another call-out fee, thanks.
So once again she called Telstra who advised her that her TV signal would be within the NBN and that she would have to get her own individual fibre optic link that would travel from the street to her own unit. Hadn’t she been here before too? It just didn’t feel right that her and her daughter would have to pay for two connections to the NBN and pay two monthly subscriptions when they were on the same property only metres from each other.
It all started to feel like she was trapped in a revolving door of non-information and under-qualified technicians telling her that it should work, but to call someone else to fix it.
Lyn’s friend told her to call a local business known as Signal Fox, who was a TV installer & was completely up to date on this experimental NBN within her area.
‘Signal Fox’ informed Lyn that this experimental type NBN was servicing free to air TV via the fibre optics within the ground and therefore no TV antennas were needed for that area. Using their vast experience across ALL radio frequency technologies (and a digital field strength meter) Signal Fox’s technician was able to quickly locate the distribution point for the system and install an appropriate splitter in the roof and additional TV points in the home.
Within this one hour visit, Lyn once again had crystal clear TV reception. No extra monthly subscription necessary. He also set up her home theatre system for her while he was there.
These days there are so many ‘antenna guys’ to choose from. The issue is, most of them only really know antennas and very little else. That was okay for the year 2010. But in this new era of Smart TVs, WiFi boosting technologies and the NBN, the basic antenna installer often just doesn’t cut it anymore. It’s important nowadays that your technician has a wide and complete understanding across the technologies because they all interact these days; one can affect the others.
So, to prevent doubling up on technicians and the fees, when you call a TV antenna installer make sure that you ask a couple of questions about what their other qualifications or knowledge areas are. If you don’t feel like they know anything else, and you’ve got a smart TV for instance, hang up politely and move on to the next one.
When you get James from ‘Signal Fox’ to come to your home, you’re getting a qualified and trained Radio Engineer which brings a fundamental understanding of radio frequencies. You’re getting a trained network engineer with I.T certifications (CCNA), with many years of TV antenna installation and WiFi installation experience and much more.